FREQUENTLY ASKED QUESTIONS
Frequently asked questions
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
I keep getting an error that says, “Zip code does not match billing address.” Why is that?
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
RETURNS AND EXCHANGES QUESTIONS
How to do a return?
We accept returns up to 30 days after purchase on all orders as long as the item is in its original and sell-able condition.
To return an item please mail it back to the address below along with your packing slip.
958 N Western Ave, #727
Los Angeles, CA 90029
Once we receive your package back, it can take us up to 1-2 week to process your return.
Note: For all returns, the customer is responsible for paying for the shipping to send the product back to us. Also, the shipping amount paid for the initial order will not be refunded when an item is returned.
We do not offer exchanges at the moment.
How quickly do you process and ship your orders?
We take pride in our shipping speed. We try to get all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
Note: Due to the high volume of orders during the Holidays and any sales events, please expect additional delays in the shipping of your orders.
How can I track my order status?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
How long will it take for my order to arrive?
We usually take 24 to 48 hours to ship your order. After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
- USPS Priority Mail Express - 1 Business Day
- USPS Priority Mail - 2-3 Business Days
- USPS First Class Mail - 4-5 Business Days
- USPS Priority Mail Intl - 5- 15 Business days depending on the country
- USPS First Class Mail Intl - 2-5 weeks depending on the country
- DHL - 1 Week depending on the country
The cut-off time for same day shipping for Second Day and Overnight Orders is 10am PST. Any orders placed after that time, will most likely be shipping the following business day.
Do International orders have to pay custom fees?
We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.
How to contact us:
If you have any questions about your order, please feel free to email us at email@example.com or message us on Instagram @EvolvedAesthetics.
Is your ordering system secure?
Yes, we have a very secure ordering system.
What payment methods can I use?
We accept all major credit cards and PayPal.
GEAR & APPAREL QUESTIONS
How often do you restock your apparel?
Please follow our Instagram @EvolvedAesthetics to stay up to date on restocks and launches.
Do you have a sizing chart?
Yes, we have a sizing chart on each product page for that specific item.
Different products have different sizing in regard to the fitting requirement. We usually state in the product description how the items fit.
Please feel free to message us on our Live Chat Support for any advice needed on sizing or email us at firstname.lastname@example.org or message us on Instagram @EvolvedAesthetics.